FAQs
Don’t second guess. Find the answer to some of the most commonly asked questions so you can carpool with confidence.
Tell me more about buspooling
How does buspooling work?
Find your event, reserve a seat with a quick card hold, and if enough people join after a 7 day booking window, the bus is confirmed, and you’re charged. If not, the hold is released, and you pay nothing.
How can buspooling help our club or event?
Buspooling makes it easier for fans and attendees to travel, boosting attendance, reducing parking congestion, and cutting carbon emissions—all with zero cost or admin for your organisation.
How much does our buspooling solution cost?
Nothing. Buspooling is a zero-cost solution—fans pay directly for their ticket when they book their seats in a buspool.
How does buspooling support sustainability goals?
Shared transport reduces the number of cars on the road, cutting emissions and parking demand—helping clubs and events work towards net-zero targets.
Who operate the buses?
Our buspools are powered by The Coach Travel Group and other leading UK bus operators, ensuring safe and professional transport.
Booking a buspool
How are bus routes chosen?
We set routes based on fan demand, allowing clubs and event organizers to suggest key departure towns to prioritize—plus, fans can directly request a departure town for a buspool to their event.
Do we need to handle bookings and payments?
No, we manage everything—from bookings and payments to ticketing and live travel updates. Your only role is to promote the service to your audience.
How do we promote buspooling to our audience?
We provide a bespoke marketing kit with social media graphics, email templates, and web banners to make promotion seamless—plus, we actively promote all events through targeted social media ad campaigns to maximize reach and bookings.
What if a fixture date or event changes?
Fans and event-goers can transfer their booking free of charge to the new date. If they can’t attend, they get a full refund.